Wait Time Policy

We understand your day doesn't always run according to plan, so we created a wait time policy with an industry-leading grace period.

Your grace period is determined by your pick-up location and starts at your scheduled pick-up time. If your grace period finishes and you have not arrived, you're charged $1/minute in wait time fees.

Airport*/Cruise Terminal Pick-up
Domestic Flight/Cruise Terminal: 30 Minutes
International Flight: 60 Minutes

Non-Airport Pick-up
10 Minutes

*Flights can be especially unpredictable. We ask for your flight information to track your flight and help you avoid wait time fees. You have the option to disable the flight tracker and select an exact pick-up time, however we advise against this. If you disable the tracker you may incur unnecessary wait time fees or be kept waiting if your plane doesn't land when expected.

When the grace period has passed, we will attempt to contact you several times. If we haven't heard from you we will cancel your ride 60 minutes after the grace period has ended. If you do not show up, you will be charged the wait time incurred plus all other applicable charges, with the exception of tip and tolls. If you need to extend the wait time, no problem - just give us a call.

Cancellation Policy

We know plans can change, so we've designed an industry leading cancellation policy that's flexible for our customers and supports our drivers. We respect your time and your driver's time too - so we won't charge cancellation fees (and any applicable ride-related expenses) unless your driver has already been assigned. See the specifics below.

		MANHATTAN	NYC Boroughs NYC AIRPORTS JFK - LGA - EWR
Cancel before pick up time		More than 30 min: No fee Less than 30 min: $29 fee for economy car class $32 fee for luxury car class $45 for VIP (same for VIPP) $72 for SUV $72 Mercedes	More than 1 HOUR: No fee Less than 1 HOUR: Full base fare up to $75
		Car seat (if requested) Processing fee Tax	Tolls Parking (inside pick up only) Meet & Greet (inside pick up only) Car seat (if requested) Processing fee Tax (if applicable)
Cancel after pick up time		$29 fee for economy car class $32 fee for luxury car class $45 for VIP (same for VIPP) $72 for SUV $72 Mercedes	FULL BASE FARE
		Wait Time Car seat (if requested) Processing fee Tax	Wait Time Tolls Parking (inside pick up only) Meet & Greet (inside pick up only) Car seat (if requested) Processing fee Tax (if applicable)

		REST OF US (EXCLUDING NYC BOROUGHS & AIRPORTS)	INTERNATIONAL	SPECIAL ORDERS (VEHICLES OTHER THAN SEDAN & SUV)
Cancel before pick up time		More than 3 HOURS: No fee Less than 3 HOURS: Full base fare	More than 12 HOURs: No fee Less than 12 HOURs: Full base fare	More than 24 hours: No fee Less than 24 hours: Full base fare
		Tolls (if applicable) Parking (inside pick up only) Meet & Greet (inside pick up only) Car seat (if requested) Processing fee Tax (if applicable)	Tolls (if applicable) Parking (inside pick up only) Meet & Greet (inside pick up only) Car seat (if requested) Processing fee Tax (if applicable)	Tolls (if applicable) Parking (inside pick up only) Meet & Greet (inside pick up only) Car seat (if requested) Processing fee Tax (if applicable)
Cancel after pick up time		FULL BASE FARE	FULL BASE FARE	FULL BASE FARE
		Wait Time Tolls Parking (inside pick up only) Meet & Greet (inside pick up only) Car seat (if requested) Processing fee Tax (if applicable)	Wait Time Tolls Parking (inside pick up only) Meet & Greet (inside pick up only) Car seat (if requested) Processing fee Tax (if applicable)	Wait Time Tolls Parking (inside pick up only) Meet & Greet (inside pick up only) Car seat (if requested) Processing fee Tax (if applicable)

• RIDE NOW - if cancelled less than 5 minutes after scheduled pick up time there is no charge; if cancelled more than 5 minutes after scheduled pick up time, charge is $12
• WAIT TIME is charged $1 per minute after grace period of 60 minutes for international flights, 30 minutes for domestic flights and 10 minutes for non-airport reservations expires
• CAR SEAT (if requested) is charged $30, baby weight and age must be provided
• PROCESSING FEE is charged $3 per reservation
• TAX (if applicable) in NY is comprised of 4.875% NY city tax, 4% NY state tax, 2% NYS fund
• TOLLS (if applicable) see tolls
• PARKING (inside pick up only) is charged $6 for economy car class and $9 for VAN for up to one hour wait time at the airport.
• MEET AND GREET (inside pick up only) is charged $15

Tolls

If traveling to the NYC metro area airports, tolls are calculated using the best/fastest route determined by our system at the EZ pass peak rate. The passenger is also responsible for roundtrip tolls of the driver, to and back from the passenger pick-up and drop-off. This is a TLC Regulation. Below are a few samples rates.

• JFK to Manhattan: $6.50
• LGA to Manhattan: $6.50
• EWR to Manhattan (West of 5th, Above 96th) : $16.30

Outside of the NYC metro area tolls are charged based on the actual route taken at the local toll rate and only incurred by the passenger on the one way route to the drop-off location.

Tolls are subject to changes set forth by the toll authorities and may be adjusted without notice.