We understand your day doesn't always run according to plan, so we created a wait time policy with an industry-leading grace period.
Your grace period is determined by your pick-up location and starts at your scheduled pick-up time. If your grace period finishes and you have not arrived, you're charged $1/minute in wait time fees.
Airport*/Cruise Terminal Pick-up
Domestic Flight/Cruise Terminal: 30 Minutes
International Flight: 60 Minutes
*Flights can be especially unpredictable. We ask for your flight information to track your flight and help you avoid wait time fees. You have the option to disable the flight tracker and select an exact pick-up time, however we advise against this. If you disable the tracker you may incur unnecessary wait time fees or be kept waiting if your plane doesn't land when expected.
When the grace period has passed, we will attempt to contact you several times. If we haven't heard from you we will cancel your ride 60 minutes after the grace period has ended. If you do not show up, you will be charged the wait time incurred plus all other applicable charges, with the exception of tip and tolls. If you need to extend the wait time, no problem - just give us a call.