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The GroundLink Difference – Stacking Up Against the Competition

It comes as no surprise when you hear about all of the different ground transportation options available in 2018. Between traditional car services, cabs, and app-based ride services, how do you differentiate the options available to you? What are some key factors that ultimately make you decide one over the other? Below, we listed a few features that GroundLink showcases over other car services.


Worldwide Reliability

GroundLink operates in major cities and 110 different countries, focusing on safety, reliability, and exceptional customer service. With worldwide availability, the same On Time Every Time® guarantee still applies. GroundLink offers the only on time pick-up guarantee in the industry, providing professional and experienced black car services across the globe.

Corporate Offerings

Providing corporate account services that not many other ride services offer, GroundLink’s dedicated Events Managers plan and deliver event ground transportation for groups of all sizes. Take charge of your ground transit program with the Corporate Account Center. With this web-based platform, you are able to pull real-time self-service reports, ride confirmations, and custom reports. Our Onboarding Specialist and Customer Success Managers are here to guide you every step of the way.


Many car service providers use technology one way or another; however, GroundLink provides many tech features that not every service offers. Some noteworthy features include multiple booking options through the website, mobile app, and 24/7 customer support. GroundLink gives the option to schedule rides in advance and edit or cancel rides. Passengers are given connectivity to their driver and have the ability to track their car and ride in real-time, and are also able to track their flight for airport pickup rides.

Customer Care

GroundLink takes great pride in customer service. If any question cannot be answered on the FAQ page, customers are provided with many additional support outlets. Major corporate accounts have a dedicated Account Executive/Manager, GroundLink’s 24/7 Customer Service Center is available over the phone, and email support is readily available. With a world-class 24/7 customer service team, you always have someone to help you with any issue or question regardless of the time or the day of the week.

Duty of Care

Safety is key and very important to any passenger taking a taxi, black car, or app-based ride service. To address all duty-of-care best practices, GroundLink assesses the obligations needed to provide the best security and protection for our passengers. Requiring all car service drivers to be properly registered and pass a background check, drivers must also have at least 2 years of commercial driving experience and have a great record. All drivers’ vehicles must be 5 years or newer and in excellent condition. They are required to use our proprietary driver app, which provides GPS tracking and vehicle identification. Drivers are continually reviewed and ratings and reviews are monitored to ensure exceptional service. GroundLink provides a stacked insurance policy, providing $6 million in minimum coverage if an incident were to occur. Additionally, GroundLink is PCI Certification awarded and maintained, which means our systems have met a rigorous set of requirements, to ensure that customer data is protected as it’s being processed or transmitted and stored in a secure environment.


Experience the Difference

When it comes to booking your next ride, consider using GroundLink. GroundLink provides multiple vehicle options that will best meet your needs, and our skilled and highly-vetted drivers are available to provide you with a seamless trip.

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