Cancellation

Policy

We know plans can change, so we've designed a cancellation policy that's flexible for our customers and supports our drivers. We won't charge cancellation fees (and any applicable ride-related expenses), if you cancel before the times listed below.

Please note that if you change the type of vehicle that you want once the original car has been dispatched, you will be responsible for the cancellation fee of the original vehicle in addition to the cost of the newer vehicle type.

CANCELLATION WILL BE FREE UP UNTIL THE TIMES INDICATED BELOW

(please view fees associated with your location and type of booking, if canceled outside of indicated times)

Ride Now® On-Demand Service
5 minutes after booking is confirmed
- Available in NYC, Chicago, Dallas, Houston and Boston (View Fees)
Scheduled Sedan & SUV Vehicles
30 minutes prior to scheduled pickup time
- Manhattan (View Fees)
- NYC Airports (View Fees)
- Downtown areas and airports in Chicago, Boston, Dallas and Houston (View Fees)
60 minutes prior to scheduled pickup time
- NY boroughs (View Fees)
- Anywhere else in Chicago, Boston, Dallas and Houston (View Fees)
90 minutes prior to scheduled pickup time
- Anywhere else in the USA and in Toronto and Montreal in Canada (View Fees)
12 hours prior to scheduled pickup time
- Internationally (View Fees)
Scheduled Speciality Vehicles (Non-Sedan & Non-SUV)
6 hours prior to scheduled pickup time
- NYC area (View Fees)
24 hours prior to scheduled pickup time
- Anywhere else in the USA and Internationally (View Fees)

Glossary

Wait Time

A fee of $1/minute is charged after the grace period of 60 minutes for international flights, 30 minutes for domestic flights and 10 minutes for non-airport reservations.

Car Seat

$20 for the first child seat requested, $10 for any additional car seat(s) requested.

Safety Assurance Fee

$3 per reservation.

Taxes

This charge occurs only when applicable.

Tolls

This charge occurs when your trip route takes you through a route that has tolls.

Parking

This is only charged when applicable for Inside Airport Pick-ups or for Hourly trips if a parking fee is paid by the driver.

Meet & Greet

This is for Inside Airport Pick-ups. The amount charged is based on the airport.