Cancellation

Policy

We know plans can change, so we've designed an industry-leading cancellation policy that's flexible for our customers and supports our drivers. We won't charge cancellation fees (and any applicable ride-related expenses) unless your driver has already been assigned and dispatched.

No Fee Cancellation

Location/Type
Cancel Time Prior to Pick-up
Manhattan 30 Min
NYC Boroughs & NYC Airports (JFK, LGA, EWR) 1 Hour
U.S. (Excluding NYC Boroughs and Airports) 3 Hours
International 12 Hours
Special Orders (Non Sedan & SUV) 24 Hours
Location/Type
Cancel Time After Booking
Ride Now (NYC Only) 5 Min

Cancellation fees will be incurred after the specified times above have expired.  See below for details.

Manhattan
$29 fee for Economy
$32 fee for Luxury
$45 fee for VIP
$65 fee for SUV
$72 fee for Mercedes
Wait Time (if applicable)
Car Seat (if requested)
Processing Fee
Taxes
NYC Boroughs & NYC Airports
Full Base Fare up to $75
Wait Time (if applicable)
Tolls
Parking (Inside Pick-up only)
Meet & Greet (Inside Pick-up only)
Car Seat (if requested)
Processing Fee
Taxes (if applicable)
U.S./International/Special Orders
Full Base Fare (up to $250 U.S-only)
Wait Time (if applicable)
Tolls
Parking (Inside Pick-up only)
Meet & Greet (Inside Pick-up only)
Car Seat (if requested)
Processing Fee
Tax (if applicable)
Ride Now
$12 fee

Glossary

Wait Time
A fee of $1/minute is charged after the grace period of 60 minutes for international flights, 30 minutes for domestic flights and 10 minutes for non-airport reservations.
Car Seat
$30 per seat requested
Processing Fee
$3 per reservation
Taxes
This charge occurs only when applicable.
Tolls
This charge occurs when the trip route requires the driver to pay tolls. For trips between New York and New Jersey, the passenger is responsible for the driver's roundtrip tolls. This is a TLC regulation.
Parking
This is only charged when applicable for Inside Airport Pick-ups or for Hourly trips if a parking fee is paid by the driver.
Meet & Greet
This is for Inside Airport Pick-ups. The amount charged is based on the airport.