Cancellation

Policy

We know plans can change, so we've designed a cancellation policy that's flexible for our customers and supports our drivers. We won't charge cancellation fees (and any applicable ride-related expenses), if you cancel before the times listed below.  

Please note that if you change the type of vehicle that you want once the original car has been dispatched, you will be responsible for the cancellation fee of the original vehicle in addition to the cost of the newer vehicle type.

Cancellation Fees

Location/Type
No Fee Cancel Time Prior to Pick-up
Fees
Manhattan 30 Min View Details
RIDE NOW® (available in NYC-area only) 5 Min View Details
NYC Boroughs & NYC Airports (JFK, LGA, EWR) 1 Hour View Details
U.S. (Excluding NYC Boroughs and Airports, and Markets Listed Below) 2 Hours View Details
International 12 Hours View Details
Special Orders (Non Sedan & SUV) NYC-area 6 Hours View Details
Special Orders (Non Sedan & SUV) U.S. and International 24 Hours View Details
Atlanta and ATL Airport 2 Hours View Details
Austin and AUS Airport 90 Min View Details
Baltimore and BWI Airport 2 Hours View Details
Boston and BOS Airport 90 Min View Details
Charlotte and CLT Airport 2 Hours View Details
Chicago and Airports (MDW and ORD) 1 Hour View Details
Dallas and Airports (DAL and DFW) 90 Min View Details
Denver and DEN Airport 90 Min View Details
Detroit and DTW Airport 2 Hours View Details
Houston and Airports (HOU and IAH) 2 Hours View Details
Kansas City and MCI Airport 2 Hours View Details
Las Vegas and LAS Airport 2 Hours View Details
Los Angeles and LAX Airport 90 Min View Details
Miami and MIA Airport 2 Hours View Details
Minneapolis and MSP Airport 90 Min View Details
Nashville and BNA Airport 2 Hours View Details
New Orleans and MSY Airport 2 Hours View Details
Orlando and MCO Airport 2 Hours View Details
Philadelphia and PHL Airport 90 Min View Details
Phoenix and PHX Airport 2 Hours View Details
San Diego and SAN Airport 2 Hours View Details
San Francisco and SFO Airport 2 Hours View Details
Seattle and SEA Airport 90 Min View Details
St. Louis and STL Airport 2 Hours View Details
Tampa and TPA Airport 2 Hours View Details
Washington, D.C. and Airports (DCA and IAD) 90 Min View Details
West Palm Beach and PCI Airport 90 Min View Details

Glossary

Wait Time
A fee of $1/minute is charged after the grace period of 60 minutes for international flights, 30 minutes for domestic flights and 10 minutes for non-airport reservations.
Car Seat
$20 for the first child seat requested, $10 for any additional car seat(s) requested
Safety Assurance Fee
$3 per reservation
Taxes
This charge occurs only when applicable.
Tolls
This charge occurs when your trip route takes you through a route that has tolls.
Parking
This is only charged when applicable for Inside Airport Pick-ups or for Hourly trips if a parking fee is paid by the driver.
Meet & Greet
This is for Inside Airport Pick-ups. The amount charged is based on the airport.