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Cancellation Policy

We know plans can change, so we've designed a cancellation policy that's flexible for our customers and supports our drivers. We won't charge cancellation fees (and any applicable ride-related expenses), if you cancel before the times listed below.

Please note that if you change the type of vehicle that you want once the original car has been dispatched, you will be responsible for the cancellation fee of the original vehicle in addition to the cost of the newer vehicle type.

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Cancellation Will be Free Up Until the Times Indicated Below

please view fees associated with your location and type of booking, if canceled outside of indicated times

Ride Now® On-Demand Service

5 minutes after booking is confirmed
Available in NYC, Chicago, Dallas, Houston and Boston (View Fees)
Cancellation Fees
Base Fare $12
Applicable State and City Taxes

Scheduled Sedan & SUV Vehicles

30 minutes prior to scheduled pickup time
Manhattan (View Fees)
Cancellation Fees
Full base fare up to $29 for Economy
Full base fare up to $32 for Standard
Full base fare up to $45 for Executive
Full base fare up to $65 for SUV
Full base fare up to $72 for Premium
Wait Time (if applicable)
Car Seat (if requested)
Operating and Admin Fee
Taxes
NYC Airports (View Fees)
Cancellation Fees
Base Fare (up to $75)
Wait Time (if applicable)
Tolls
Parking (Inside Pick-up only)
Meet & Greet (Inside Pick-up only)
Car Seat (if requested)
Operating and Admin Fee
Taxes (if applicable)
Downtown areas and airports in Chicago, Boston, Dallas and Houston (View Fees)
Cancellation Fees
Full Base Fare up to $100
Wait Time (if applicable / incurred)
Tolls (if applicable / incurred)
Parking (Inside Pick-up only / if applicable / incurred)
Meet & Greet (Inside Pick-up only / if applicable / incurred)
Car Seat (if requested)
Operating and Admin Fee
Tax (if applicable)

60 minutes prior to scheduled pickup time
NY boroughs (View Fees)
Cancellation Fees
Base Fare (up to $75)
Wait Time (if applicable)
Tolls
Parking (Inside Pick-up only)
Meet & Greet (Inside Pick-up only)
Car Seat (if requested)
Operating and Admin Fee
Taxes (if applicable)
Anywhere else in Chicago, Boston, Dallas and Houston (View Fees)
Cancellation Fees
Full Base Fare up to $100
Wait Time (if applicable / incurred)
Tolls (if applicable / incurred)
Parking (Inside Pick-up only / if applicable / incurred)
Meet & Greet (Inside Pick-up only / if applicable / incurred)
Car Seat (if requested)
Operating and Admin Fee
Tax (if applicable)

90 minutes prior to scheduled pickup time
Anywhere else in the USA, London in the UK, Paris in France, Toronto and Montreal in Canada (View Fees)
Cancellation Fees
Full Base Fare up to $100
Wait Time (if applicable / incurred)
Tolls (if applicable / incurred)
Parking (Inside Pick-up only / if applicable / incurred)
Meet & Greet (Inside Pick-up only / if applicable / incurred)
Car Seat (if requested)
Operating and Admin Fee
Tax (if applicable)
12 hours prior to scheduled pickup time
Internationally (View Fees)
Cancellation Fees
Full Base Fare up to $100
Wait Time (if applicable / incurred)
Tolls (if applicable / incurred)
Parking (Inside Pick-up only / if applicable / incurred)
Meet & Greet (Inside Pick-up only / if applicable / incurred)
Car Seat (if requested)
Operating and Admin Fee
Tax (if applicable)

Scheduled Speciality Vehicles (Non-Sedan & Non-SUV)

6 hours prior to scheduled pickup time
NYC area (View Fees)
Cancellation Fees
Full Base Fare up to $250
Wait Time (if applicable / incurred)
Tolls (if applicable / incurred)
Parking (Inside Pick-up only / if applicable / incurred)
Meet & Greet (Inside Pick-up only / if applicable / incurred)
Car Seat (if requested)
Operating and Admin Fee
Tax (if applicable)
24 hours prior to scheduled pickup time
Anywhere else in the USA and
Internationally (View Fees)
Cancellation Fees
Full Base Fare up to $250
Wait Time (if applicable / incurred)
Tolls (if applicable / incurred)
Parking (Inside Pick-up only / if applicable / incurred)
Meet & Greet (Inside Pick-up only / if applicable / incurred)
Car Seat (if requested)
Operating and Admin Fee
Tax (if applicable)

Glossary

Wait Time

A fee of $1/minute is charged after the grace period of 60 minutes for international flights, 30 minutes for domestic flights and 10 minutes for
non-airport reservations.   

Car Seat

$20 for the first child seat requested, $10 for any additional car seat(s) requested.

Operating & Admin Fee

$3 per reservation.

Taxes

This charge occurs only when applicable.

Tolls

This charge occurs when your trip route takes you through a route that has tolls.

Parking

This is only charged when applicable for inside airport pick-ups or for hourly trips if a parking fee is paid by the driver.

Meet & Greet

This is for inside airport pick-ups. The amount charged is based on the airport.

Experience the Difference

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