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Cancellation Policy

We know plans can change, so we've designed a cancellation policy that's flexible for our customers and supports our drivers. We won't charge cancellation fees (and any applicable ride-related expenses), if you cancel before the times listed below.

Please note that if you change the type of vehicle that you want once the original car has been dispatched, you will be responsible for the cancellation fee of the original vehicle in addition to the cost of the newer vehicle type.

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Cancellation Will be Free Up Until the Times Indicated Below

please view fees associated with your location and type of booking, if canceled outside of indicated times

Ride Now®

On-Demand Service

5 min after booking is confirmed
Available in NYC, Chicago, Dallas, Houston and Boston (View Fees)
Cancellation Fees
Base Fare $12
Airport Access Fee (if applicable)
Applicable State and City Taxes

Scheduled

Economy, Standard, SUV or Executive

30 min prior to scheduled pickup time
Manhattan (View Fees)
Cancellation Fees
Full Base Fare up to $65
Wait Time (if applicable)
Car Seat (if requested)
Parking (if applicable)
Operating and Admin Fee
Taxes (if applicable)
NYC Airports; Downtown areas and airports in Chicago, Boston, Dallas & Houston (View Fees)
Cancellation Fees
Full Base Fare up to $100
Wait Time (if applicable)
Tolls (if applicable)
Airport Access Fee (if applicable)
Parking (if applicable)
Meet & Greet (Inside Pick-up only, if applicable)
Car Seat (if requested)
Operating and Admin Fee
Taxes (if applicable)

60 min prior to scheduled pickup time
NY boroughs; Suburbs of Chicago, Boston, Dallas, Houston; LAX airport &
Los Angeles metro area;
Los Angeles metro area
Los Angeles, Beverly Hills, Hollywood, Pacific Palisades, Santa Monica, Culver City, Inglewood and Hawthorne
SFO airport &
San Francisco metro area;
San Francisco metro area
San Francisco, Daly City, South San Francisco, San Bruno and Milbrae
SJC airport &
San Jose metro area;
San Jose metro area
Mountain View, Sunnyvale, Cupertino, Saratoga, Campbell, Los Gatos, San Jose and Milpitas
OAK airport &
Oakland metro area
Oakland metro area
Oakland, Berkeley, Alameda and Emeryville
(View Fees)
Cancellation Fees
Full Base Fare up to $100
Wait Time (if applicable)
Tolls (if applicable)
Airport Access Fee (if applicable)
Parking (if applicable)
Meet & Greet (Inside Pick-up only, if applicable)
Car Seat (if requested)
Operating and Admin Fee
Taxes (if applicable)
120 min prior to scheduled pickup time
Anywhere else in the USA, London in the UK, Paris in France, Toronto and Montreal in Canada (View Fees)
Cancellation Fees
Full Base Fare up to $150
Wait Time (if applicable)
Tolls (if applicable)
Airport Access Fee (if applicable)
Parking (if applicable)
Meet & Greet (Inside Pick-up only, if applicable)
Car Seat (if requested)
Operating and Admin Fee
Taxes (if applicable)
12 hours prior to scheduled pickup time
Internationally (View Fees)
Cancellation Fees
Full Base Fare up to $150
Wait Time (if applicable)
Tolls (if applicable)
Airport Access Fee (if applicable)
Parking (if applicable)
Meet & Greet (Inside Pick-up only, if applicable)
Car Seat (if requested)
Operating and Admin Fee
Taxes (if applicable)

Scheduled

Premium

6 hours prior to scheduled pickup time
Anywhere in the World (View Fees)
Cancellation Fees
Full Base Fare up to $250
Wait Time (if applicable)
Tolls (if applicable)
Airport Access Fee (if applicable)
Parking (if applicable)
Meet & Greet (Inside Pick-up only, if applicable)
Car Seat (if requested)
Operating and Admin Fee
Taxes (if applicable)

Scheduled

Van, Minibus or Motor Coach

6 hours prior to scheduled pickup time
NYC area (View Fees)
Cancellation Fees
Full Base Fare up to $250
Wait Time (if applicable)
Tolls (if applicable)
Airport Access Fee (if applicable)
Parking (if applicable)
Meet & Greet (Inside Pick-up only, if applicable)
Car Seat (if requested)
Operating and Admin Fee
Taxes (if applicable)
24 hours prior to scheduled pickup time
Anywhere else in the USA and
Internationally (View Fees)
Cancellation Fees
Full Base Fare up to $250
Wait Time (if applicable)
Tolls (if applicable)
Airport Access Fee (if applicable)
Parking (if applicable)
Meet & Greet (Inside Pick-up only, if applicable)
Car Seat (if requested)
Operating and Admin Fee
Taxes (if applicable)

Glossary

Wait Time

A fee of $1/minute is charged after the grace period of 60 minutes for international flights, 30 minutes for domestic flights and 10 minutes for non-airport reservations.

Car Seat

$20 for the first child seat requested, $10 for any additional car seat(s) requested.

Operating & Admin Fee

$4 per reservation.

Taxes

Subject to local tax regulations.

Tolls

This charge occurs when your trip route takes you through a route that has tolls. In the case of rides between NYC and NJ, Westchester, and Long Island, a round-trip toll may be charged per TLC regulations.

Airport Access Fee

An airport access fee will be charged if the airport charges a fee to access the terminal.

Parking

This is charged when applicable, at airports and other locations that require parking the vehicle in order to complete the pickup.

Meet & Greet

This is for inside airport pick-ups. The amount charged is based on the airport.

Experience the Difference

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