GroundLink

Careers

About GroundLink

Work Hard, Enjoy What You Do.  

At GroundLink, every employee matters because everything we do is focused on the clients we serve in every corner of the globe. With our award winning app, world class website and exceptional customer contact centers, we seamlessly connect our vast network of professional and licensed black car drivers with discerning clients who value their time, value their safety and appreciate great customer service. We are a global team of people who work hard, work together, and have plenty of face time with senior leadership (they actually WANT to hear what's on our minds!). Our major offices are based in New York, Dallas and Belgrade, Serbia, so there's always someone just a Skype call away, anytime of the day.   We are always interested in adding extraordinary people to our team—especially those who love new challenges, appreciate flexible schedules and are as passionate about their careers as they are about their lives.

By the way, we celebrate and encourage diversity because when we all think alike, nobody's thinking very much.  GroundLink is proud to be an equal opportunity workplace and is an affirmative action employer.  Check out our current openings below or visit us on LinkedIn.

 

Available Positions:

Marketing Coordinator

About Position:

The Marketing Coordinator will be responsible for the functions and areas assigned by the Marketing Director but not limited to handling a variety of tasks across the Marketing department. This person will manage day-to-day projects to support the web, design, digital marketing, and management team. The Marketing Coordinator will work with the team to help implement targeted lead generation via digital marketing and events, marketing automation efforts, and website optimization. A successful candidate will be energetic, committed self-starters who are able to work independently as well as with the marketing team to develop and implement a tactical marketing plan that delivers highly qualified leads.

Responsibilities Include:

  • Coordination of the implementation and deployment of email marketing campaigns
  • Strong understanding of B2B marketing and lead generation.
  • Monitoring CRM system to identify and resolve real-time issues with Sales and Internal Systems (Salesforce experience a plus)
  • Communicating project updates to both the marketing team and cross-department
  • Reporting out on a variety of metrics across Sales and Marketing using marketing automation (Eloqua), CRM (Salesforce), and Excel
  • Utilizing the blogging platform to edit and publish blog posts
  • Webinar set up and execution
  • Updating website properties through CMS solution
  • Ad hoc project management

Qualifications:

  • Bachelor's degree required; Marketing, Business, or related degree preferred
  • 2-3 years related experience working in a sales or marketing role
  • The successful Internship experience will be considered
  • Google AdWords and/or Analytics experience a plus
  • Understanding of basic SEO best practices
  • Experience with marketing automation platforms (Marketo, Eloqua, Pardot, etc…) a plus
  • Basic knowledge of HTML
  • Outstanding verbal and written communication
  • Ability to work effectively within all levels of the organization, from executives to individual contributors
  • Strong analytical capability and the ability to interpret and transform data into meaningful conclusions and business recommendations
  • Strong Microsoft Office skills, particularly Excel, PowerPoint, and Word
  • Thrives in a fast-paced environment

Job Type: Full-time

Job Type: Full-time

Salary: $45,000.00 to $55,000.00 /year

Application Questions

  • How many years of B2B experience do you have?
  • How many years of CRM experience do you have?
  • How many years of HTML experience do you have?
  • How many years of Marketing experience do you have?
  • How many years of Marketing Automation Platform experience do you have?
  • How many years of SEO experience do you have?
  • How many years of WordPress experience do you have?
  • Have you completed the following level of education: Bachelors?
  • Are you authorized to work in the following country: United States?
  • Are you willing to undergo a background check, in accordance with local law/regulations?

How To Apply

Please email your resume to hr@groundlink.com

Sales Development Representative

Position Overview

GroundLink is seeking Sales Development Representative (SDR) who will generate interest in GroundLink and drive prospects to meeting and demos with the Sales Team. This role blends efficient web prospecting with excellent phone and email communication. In this role you will be actively handling lead qualification and help convert leads into clients. While it is an entry-level sales position, it is an important piece of the GroundLink sales process and will give you an opportunity to have exposure to the entire sales team with future opportunities possible.  This position reports to the VP of Sales.

 

SDR Responsibilities

  • Prospecting for new clients via both phone calls and emails at high volume with an eye toward exceeding expectations
  • Actively seeking out new potential client accounts and making the first contact with those accounts to generate interest
  • Scheduling meeting or demos of the GroundLink platform for qualified prospects
  • Working with Regional Sales Managers to ensure qualified leads convert into paid clients by getting them timely, conducive information about GroundLink
  • Maintain a strong funnel of leads that meet our target market for ground transportation services
  • Articulate and demo GroundLink technology and service differentiators
  • Utilize Salesforce.com to update contact information, input information, and track sales activity
  • Work closely with Sales Coordinator and Regional Sales Managers on all new opportunities
  • Build Prospecting Plan and review plan quarterly with VP of Sales
  • Team player who works productively with the entire company

 

Requirements

  • BA/BS degree (In lieu of degree, 4 years' relevant work experience)
  • Less than 2 years of sales experience, with a history of overachieving targets, in new business acquisition
  • Strong communication skills over both phone and email
  • Shown creative problem-solving approach and strong analytical skills
  • Strong desire and ability to move up within a sales organization
  • Positive energy and team mentality!
  • Proficiency with Salesforce.com

 

Compensation & Territory

  • Title: Sales Development Representative (SDR)
  • New York, NY
  • Base salary range: $40,000-$45,000
  • Uncapped commission on target variable earnings of $10k
  • Paid time off
  • 401K with limited match
  • Health plan available

How To Apply

Please email your resume to hr@groundlink.com

Account Coordinator

Position Overview

GroundLink is seeking an energetic and committed individual to join our growing Client Services team. The position will be primarily liaising with office managers, travel arrangers, corporate travel managers, and procurement to ensure their Ground Transportation requirements are being met.  An ability to form long-term corporate relationships at a senior level along with the ability to grow account adoption will be fundamental to the role.

Responsibilities

  • Build value based cohesive long-term relationships with corporate accounts ensuring that they remain loyal to GroundLink
  • Retain and address underperforming accounts
  • Investigate and troubleshoot customer service issues
  • Perform quarterly and/or bi-annual performance review and fact-finding reviews with accounts in the portfolio.
  • Grow revenue value of the assigned portfolio in line with companies' goals and targets
  • Understand client needs and requirements to improve adoption of the GroundLink services
  • Deliver best practices to customers to help improve their overall ground transportation program
  • Analyze booking trends and have full knowledge and understanding of accounts
  • Collect client product feedback and recommendations from customers
  • Work closely with internal customers to deliver company goals

Requirements

  • 0-1 years in a customer facing role preferably with either CSM or Account Management experience
  • Successful management of customer relationships and technical projects
  • Self-managed, responsible, and dedicated to client success
  • Presentation Skills/face to face experience
  • Well-presented
  • Bachelor's degree or higher required
  • Proficiency with Salesforce.com
  • Proficiency with MS Office

Compensation & Benefits

  • Title: Account Coordinator
  • Base salary range: DOE
  • Paid time off
  • 401K with limited match
  • Health plan available

How To Apply

Please email your resume to hr@groundlink.com

Dispatch Coordinator

We are looking for a Dispatch Coordinator who will act as a communication point between drivers and customer service. The goal is to have all our drivers timely assigned and allocated to our reservations and ensure flawless customer experience by having a driver on time in the proper vehicle type.

Your responsibilities

§  Professional communication with drivers via phone and our messaging system

§  Monitor reservations ensuring ON TIME arrival of all drivers to locations requested

§  Internal communication with different teams

§  Planning job coverage for current and near-future jobs

§  Troubleshooting issues related to reservations

§  Following up with drivers to ensure on-time and flawless service

§  Monitoring supply and acting accordingly

§  Identifying service providers internationally

§  Constantly communicating with service providers/drivers and providing accurate information

§  Following company procedures

Your skills

§  Tech-savvy with good knowledge of Google Maps, Outlook, Excel

§ , skills and an analytical approach to solving problems

§  Excellent organizational skills

§  Active listener with great communication skills

§  Ability to multi-task and prioritize tasks

We offer

§  Full–time employment

§  Opportunity for professional and personal development

§  Dynamic, fun and friendly work environment

§  Competitive and stimulating compensation

§  Health, Dental and Vision plans

§  401K

How To Apply

Please email your resume to hr@groundlink.com

Fleet Logistics Coordinator

We are looking for a Fleet Logistics Coordinator who will manage and expand GroundLink's Independent Operators under the guidance of Supervisor of Operation. A successful candidate will be customer service oriented, have a desire to mentor/train drivers on how to succeed, and be detailed-oriented.

Your responsibilities

§  Onboard and train new drivers on procedures and using the driver app

§  Creating and maintaining driver and vehicle profiles

§  Track progress of new drivers and provide ongoing mentoring and support

§  Listen to driver concerns and problem solve (including escalating to management)

§  Help dispatch team increase driver pool when necessary

§  Conduct surprise field inspections for quality assurance

Your skills

§  Customer service oriented

§  Tech-savvy with good knowledge of Google Maps, Outlook, Excel

§ Decision-making skills and an analytical approach to solving problems

§  Excellent organizational skills

§  Active listener with great communication skills

§  Training experience a plus

We offer

§  Full–time employment

§  Opportunity for professional and personal development

§  Dynamic, fun and friendly work environment

§  Competitive and stimulating compensation

§  Health, Dental and Vision plans

§  401K

How To Apply

Please email your resume to hr@groundlink.com

Careers @ GroundLink