GroundLink

Careers

About GroundLink

Work Hard, Enjoy What You Do.  

At GroundLink, every employee matters because everything we do is focused on the clients we serve in every corner of the globe. With our award winning app, world class website and exceptional customer contact centers, we seamlessly connect our vast network of professional and licensed black car drivers with discerning clients who value their time, value their safety and appreciate great customer service. We are a global team of people who work hard, work together, and have plenty of face time with senior leadership (they actually WANT to hear what's on our minds!). Our major offices are based in New York, Dallas and Belgrade, Serbia, so there's always someone just a Skype call away, anytime of the day.   We are always interested in adding extraordinary people to our team—especially those who love new challenges, appreciate flexible schedules and are as passionate about their careers as they are about their lives.

By the way, we celebrate and encourage diversity because when we all think alike, nobody's thinking very much.  GroundLink is proud to be an equal opportunity workplace and is an affirmative action employer.  Check out our current openings below or visit us on LinkedIn.

 

Available Positions:

Account Executive

About Company:

GroundLink is your on time every time tech-enabled black car service, offering point to point, hourly and airport transfer services for corporate clients and leisure travelers in major cities throughout the US and in 110 countries worldwide. GroundLink's technology platform allows business travelers to book, track and pay for black car services through our award winning mobile app, our fully transactional website or our 24/7 Customer Service Center. Our technology delivers confirmed pricing during the booking process and is not altered by traffic delays or weather. When a ride is completed, our technology platform allows customers to simply exit the car and an e-receipt is auto-generated and sent via e-mail. At GroundLink, we focus on providing a safe and reliable ride with our network of professional and licensed drivers, all while offering exceptional customer service and the industry's only on-time pickup guarantee.

Position Overview:

GroundLink is seeking an energetic and committed individual to join our growing Client Services team. The ideal candidate will have previous experience in Account Management and/or Client Services.

An Account Executive maintains and expands relationships with their assigned book of business client base. She/he is Responsible for achieving revenue growth and assigned account objectives. The position will be primarily liaising with office managers, travel arrangers, corporate travel managers and procurement to ensure their ground transportation requirements are being met.

 

Description of Duties:

  • The main point of contact for all client day-to-day communication and oversight; owns overall client satisfaction and proactively identifies opportunities to optimize, retain and upsell business
  • Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed.
  • Build value based cohesive long term relationships with corporate accounts ensuring that they remain loyal to GroundLink
  • Retain and address underperforming accounts  
  • Investigate and troubleshoot customer service issues
  • Ability to effectively communicate in team-oriented environment; function as liaison between multiple departments
  • Generate and analyze detailed reporting; provides detailed insights and analysis for client and suggests optimization strategies for increased performance

Desired Skills and Experience:

  • Minimum 1 year in a customer facing role preferably with either Customer Service or Account Management experience
  • Strong and proven track record of successfully managing customer relationships and technical projects
  • Self-managed, responsible, and dedicated to client success
  • Presentation Skills / face-to-face experience
  • Bachelor's degree or higher required
  • Proficiency with Salesforce.com
  • Proficiency with MS Office

 

Compensation:

  • Base salary + Commission
  • Paid time off
  • 401K with limited match
  • Health plan available
  • Pre-tax transit, parking, FSA, Dependent care options
  • This position reports to Head of Client Relations
  • Location: NY
  • It is a full-time position
  • Must be authorized to work in US without any sponsorship requirement

How To Apply

Please email your resume to hr@groundlink.com

Marketing Specialist

Description

The Marketing Specialist is responsible for handling a variety of tasks across the department. This person will manage day-to-day projects to support the web, design, digital marketing, and management team. The Marketing Specialist will work with the team to help implement targeted lead generation via digital marketing and events, marketing automation efforts, and website optimization. A successful candidate will be able to work independently as well as with the marketing team to develop and implement a tactical marketing plan that delivers highly qualified leads.

Responsibilities Include:

  • Coordination of the implementation and deployment of email marketing campaigns
  • Monitoring CRM system to identify and resolve real-time issues with Sales and Internal Systems (Salesforce experience a plus)
  • Communicating project updates to both the marketing team and cross department
  • Reporting out on a variety of metrics across Sales and Marketing using marketing automation (Eloqua), CRM (Salesforce), and Excel
  • Utilizing blogging platform to edit and publish blog posts
  • Webinar set up and execution
  • Updating website properties through CMS solution
  • Ad hoc project management
  • BA required; marketing, business, or related degree preferred
  • Google AdWords and/or Analytics experience a plus
  • Experience with marketing automation platforms (Marketo, Eloqua, Pardot, etc…) a plus
  • 0-3 years related experience working in a sales or marketing role
  • Outstanding verbal and written communication
  • Ability to work effectively within all levels of the organization, from executives to individual contributors
  • Strong analytical capability and the ability to interpret and transform data into meaningful conclusions and business recommendations
  • Strong Microsoft Office skills, particularly Excel, PowerPoint, and Word
  • Thrives in a fast paced environment

How To Apply

Please email your resume to hr@groundlink.com

Intern Software Developer (Location: Belgrade)

GroundLink has a position available for a talented and passionate intern software developer.  In this position you will have direct impact on our mission critical products that include web, mobile and internal tools. In addition, you will participate in product brainstorming, development strategy and planning sessions with seasoned developers, tech leads and our business leaders.  We are creating a vast network of travel industry leaders (airlines, hotels, cruise lines and ground transportation providers) to enable ground transportation for frequent travelers. As an intern developer you will help us achieve these goals by working on marketing, workflow and feature innovations.

The current applications are organized as a set of consumer web and mobile solutions to enable shop and booking for ground transportation. In addition, we have internal applications for call center management.  The applications consume critical core services running on J2EE stack on JBoss, RESTful APIs, and other custom services. 

Ideally, skills we are looking for:

  • Solid knowledge of Java
  • Completed 2 or more years of CS or equivalent university degree (e.g. EE, math...)
  • Passion for quality, performance and reliability
  • English proficiency (oral and written)
  • Excellent teamwork and communication skills

         

This part-time, paid Internship is a minimum of 3-months up to 12-months in length in our Belgrade office.

We are looking to fill this position as soon as possible therefore the applications will be reviewed as they are received. We will reply only to applicants who demonstrate understanding and experience in achieving our requirements.

For more information about our company, please visit our web site www.groundlink.com

 

How To Apply

Please email your resume to vlalovic@groundlink.com 

Dispatcher

About Company:

GroundLink is your on time every time tech-enabled black car service, offering point to point, hourly and airport transfer services for corporate clients and leisure travelers in major cities throughout the US and in 110 countries worldwide. With an award winning mobile app, world class website and exceptional 24/7 customer service center, travelers and travel arrangers can easily schedule, edit and track their rides. At GroundLink, we focus on providing a safe and reliable ride with our network of professional and licensed drivers, all while offering exceptional customer service and the industry's only on-time pickup guarantee.

About position:

This is a full-time position

Requires working in evening and night shifts, on holidays and/or weekends

Job Location: New York, NY

Duties and Responsibilities:

  • Coordinating with drivers to send them to appropriate jobs
  • Coordinating daily operations
  • Giving detailed instructions to drivers for each job
  • Developing strong working relationship with drivers
  • Updating and checking driver schedules in real time
  • Handling complaints and directing to appropriate department
  • Monitoring traffic conditions and letting drivers know about safest and quickest routes

Skills Required:

  • Must be enrolled in College or have some college degree
  • Ability to handle multiple tasks and working under pressure
  • Strong customer service skills, prior experience is a huge plus
  • Ability to work independently with minimum supervision
  • Prior experience in the similar position is preferred not required
  • Must be available to work additional on call hours during busy season and holidays
  • Willingness to work in evening or night shifts
  • Experience of taking heavy volume inbound calls preferred

How To Apply

Please email your resume to hr@groundlink.com

Careers @ GroundLink