GroundLink

Careers

About GroundLink

Work Hard, Enjoy What You Do.  

At GroundLink, every employee matters because everything we do is focused on the clients we serve in every corner of the globe. With our award winning app, world class website and exceptional customer contact centers, we seamlessly connect our vast network of professional and licensed black car drivers with discerning clients who value their time, value their safety and appreciate great customer service. We are a global team of people who work hard, work together, and have plenty of face time with senior leadership (they actually WANT to hear what's on our minds!). Our major offices are based in New York, Dallas and Belgrade, Serbia, so there's always someone just a Skype call away, anytime of the day.   We are always interested in adding extraordinary people to our team—especially those who love new challenges, appreciate flexible schedules and are as passionate about their careers as they are about their lives.

By the way, we celebrate and encourage diversity because when we all think alike, nobody's thinking very much.  GroundLink is proud to be an equal opportunity workplace and is an affirmative action employer.  Check out our current openings below or visit us on LinkedIn.

 

Available Positions:

Account Executive

About Company:

GroundLink is your on time every time tech-enabled black car service, offering point to point, hourly and airport transfer services for corporate clients and leisure travelers in major cities throughout the US and in 110 countries worldwide. GroundLink's technology platform allows business travelers to book, track and pay for black car services through our award winning mobile app, our fully transactional website or our 24/7 Customer Service Center. Our technology delivers confirmed pricing during the booking process and is not altered by traffic delays or weather. When a ride is completed, our technology platform allows customers to simply exit the car and an e-receipt is auto-generated and sent via e-mail. At GroundLink, we focus on providing a safe and reliable ride with our network of professional and licensed drivers, all while offering exceptional customer service and the industry's only on-time pickup guarantee.

About Position:

  • This position reports to Head of Client Relations
  • Location: NY
  • It is a full time position
  • Ideal job opportunity for recent graduates majoring with Business, Marketing or other related majors
  • Exciting start-up environment with world-class culture
  • Must be authorized to work in US without any sponsorship requirement

Description of Duties:

  • Ensure proper on-boarding of new accounts and proactively follow-up with inactive accounts
  • Identify targets for up-selling; sell additional products and services to appropriate clients
  • Significantly reduce customer attrition via proactive outreach to inactive and/or dissatisfied clients
  • Call on cancelled accounts and persuade such accounts to re-join GroundLink

Desired Skills and Experience:

  • Internship experience in either a direct sales role (phone or retail), or a customer relationship management role preferred
  • Adequate knowledge of web-based technologies; ability to quickly learn product specifics
  • Excellent verbal and written communication skills
  • Self-starter mentality and significant motivation
  • Proficient in Excel, Outlook and other MS office tools 

How To Apply

Please email your resume to hr@groundlink.com

VP – Business Development & Partnerships

VP – Business Development & Partnerships

About Company:

Somewhere between the ride-sharing players and a traditional car service, blending the best of the latest technology along with high-touch customer service and reliability is GroundLink, your on time every time tech-enabled black car service, offering point to point, hourly and airport transfer services for corporate clients and leisure travelers in major cities throughout the US and in 110 countries worldwide. GroundLink's technology platform allows business travelers to book, track and pay for black car services through our award winning mobile app, our fully transactional website or our 24/7 Customer Service Center. At GroundLink, we focus on providing a safe and reliable ride with our network of professional and licensed drivers, all while offering exceptional customer service and the industry's only on-time pickup guarantee.

About Position:

  • This position reports to CSO
  • Direct Reports: 2
  • Location: NY
  • Office Hours: 9am to 5pm, Mon to Fri
  • Must be authorized to work in US without any sponsorship requirement

Position Overview:

The VP of Business Development at GroundLink is a strategic business development role which leverages GroundLink's core assets (products, processes and technology) to develop revenue generating medium and long term strategic imperatives.

  • Developing long term Macro and Micro Partnerships with global, national and regional brands
  • Creating indigenous or partnership driven supply-demand network(s) that provides superior black car service
  • Expand GroundLink's Driver Anywhere network (DA Net)
  • Constant Reconnaissance of the industry's key players' technology and strategic road map, investments, Limousine companies survival and growth strategy

Key Responsibilities:

  • Macro and Micro Partnerships
  • Research and develop strategic frequent business traveler customer acquisition and retention plan through long term and seasonal partnership with popular brands
  • Macro Partnerships
  • National and International brands like Delta, United, Union Pay etc.,
  • Financial Modeling and ROI Analysis
  • Contract Negotiation and Deal Structuring
  • Micro Partnerships
  • Regional and Seasonal – Lower investment
  • Market Area specific brand awareness and growth potential through partnerships
  • Cost Per Acquisition and Cost Per Transaction Model
  •  
  • Supply (and Demand) Network
  • Competitive research for partnership opportunities and threat awareness
  • Thought Leadership & Understanding of GroundLink (and Limo Anywhere) assets for homegrown supply network opportunity Analysis
  • To Drive Best in Class Integration between GroundLink and Limo Anywhere Affiliate Network to revamping the integration
  • Develop a Marketing and Growth Plan for 2016 with KPIs
  • Driver Anywhere Network (DA Net)
  • Marketing and Affiliate Recruitment
  • Pricing Analysis and Financial Modeling
  • Onboarding and Tiered Success Management
  • Develop Affiliate to Affiliate Referral Program
  • Develop a Marketing and Growth Plan for 2016 with KPIs

Knowledge and Skills Required:

  • Bachelor's degree in related field required, MBA is a plus
  • 7+ years of experience in business development and partnerships
  • Knowledge of the technology enabled services is a plus
  • Strong understanding of APIs
  • Strong understanding of Travel technology platforms (Online Booking Tools (OBTs), GDSs, etc.)
  • Experience in developing medium to large scale partnerships preferably in Travel industry
  • Strong interpersonal, networking and presentation skills
  • Strong excel/analytical skills
  • Experience in developing adoption and acquisition marketing programs
  • Ability to translate business needs to product requirement
  • Proven track record of accomplishments in competitive partnership landscape

 

How To Apply

Please email your resume to hr@groundlink.com 

Intern Software Developer (Location: Belgrade)

GroundLink has a position available for a talented and passionate intern software developer.  In this position you will have direct impact on our mission critical products that include web, mobile and internal tools. In addition, you will participate in product brainstorming, development strategy and planning sessions with seasoned developers, tech leads and our business leaders.  We are creating a vast network of travel industry leaders (airlines, hotels, cruise lines and ground transportation providers) to enable ground transportation for frequent travelers. As an intern developer you will help us achieve these goals by working on marketing, workflow and feature innovations.

The current applications are organized as a set of consumer web and mobile solutions to enable shop and booking for ground transportation. In addition, we have internal applications for call center management.  The applications consume critical core services running on J2EE stack on JBoss, RESTful APIs, and other custom services. 

Ideally, skills we are looking for:

  • Solid knowledge of Java
  • Completed 2 or more years of CS or equivalent university degree (e.g. EE, math...)
  • Passion for quality, performance and reliability
  • English proficiency (oral and written)
  • Excellent teamwork and communication skills

         

This part-time, paid Internship is a minimum of 3-months up to 12-months in length in our Belgrade office.

We are looking to fill this position as soon as possible therefore the applications will be reviewed as they are received. We will reply only to applicants who demonstrate understanding and experience in achieving our requirements.

For more information about our company, please visit our web site www.groundlink.com

 

How To Apply

Please email your resume to vlalovic@groundlink.com 

Careers @ GroundLink