GroundLink

Careers

About GroundLink

Work Hard, Enjoy What You Do.  

At GroundLink, every employee matters because everything we do is focused on the clients we serve in every corner of the globe. With our award winning app, world class website and exceptional customer contact centers, we seamlessly connect our vast network of professional and licensed black car drivers with discerning clients who value their time, value their safety and appreciate great customer service. We are a global team of people who work hard, work together, and have plenty of face time with senior leadership (they actually WANT to hear what's on our minds!). Our major offices are based in New York, Dallas and Belgrade, Serbia, so there's always someone just a Skype call away, anytime of the day.   We are always interested in adding extraordinary people to our team—especially those who love new challenges, appreciate flexible schedules and are as passionate about their careers as they are about their lives.

By the way, we celebrate and encourage diversity because when we all think alike, nobody's thinking very much.  GroundLink is proud to be an equal opportunity workplace and is an affirmative action employer.  Check out our current openings below or visit us on LinkedIn.

 

Available Positions:

Dispatch Coordinator

We are looking for a Dispatch Coordinator who will act as a communication point between drivers and customer service. The goal is to have all our drivers timely assigned and allocated to our reservations and ensure flawless customer experience by having a driver on time in the proper vehicle type.

Your responsibilities

§  Professional communication with drivers via phone and our messaging system

§  Monitor reservations ensuring ON TIME arrival of all drivers to locations requested

§  Internal communication with different teams

§  Planning job coverage for current and near-future jobs

§  Troubleshooting issues related to reservations

§  Following up with drivers to ensure on-time and flawless service

§  Monitoring supply and acting accordingly

§  Identifying service providers internationally

§  Constantly communicating with service providers/drivers and providing accurate information

§  Following company procedures

Your skills

§  Tech-savvy with good knowledge of Google Maps, Outlook, Excel

§ , skills and an analytical approach to solving problems

§  Excellent organizational skills

§  Active listener with great communication skills

§  Ability to multi-task and prioritize tasks

We offer

§  Full–time employment

§  Opportunity for professional and personal development

§  Dynamic, fun and friendly work environment

§  Competitive and stimulating compensation

§  Health, Dental and Vision plans

§  401K

How To Apply

Please email your resume to hr@groundlink.com

Marketing Coordinator

The Marketing Coordinator will be responsible for the functions and areas assigned by the Marketing Director but not limited to handling a variety of tasks across the Marketing department. This person will manage day-to-day projects to support the web, design, digital marketing, and management team. The Marketing Coordinator will work with the team to help implement targeted lead generation via digital marketing and events, marketing automation efforts, and website optimization. A successful candidate will be energetic, committed self-starters who are able to work independently as well as with the marketing team to develop and implement a tactical marketing plan that delivers highly qualified leads.

Responsibilities Include:

  • Coordination of the implementation and deployment of email marketing campaigns
  • Strong understanding of B2B marketing and lead generation.
  • Monitoring CRM system to identify and resolve real-time issues with Sales and Internal Systems (Salesforce experience a plus)
  • Communicating project updates to both the marketing team and cross-department
  • Reporting out on a variety of metrics across Sales and Marketing using marketing automation (Eloqua), CRM (Salesforce), and Excel
  • Utilizing blogging platform to edit and publish blog posts
  • Webinar set up and execution
  • Updating website properties through CMS solution
  • Ad hoc project management

 

Qualifications:

  • Bachelor's degree required; Marketing, Business, or related degree preferred
  • 2-3 years related experience working in a sales or marketing role
  • Successful Internship experience will be considered
  • Google AdWords and/or Analytics experience a plus
  • Understanding of basic SEO best practices
  • Experience with marketing automation platforms (Marketo, Eloqua, Pardot, etc…) a plus
  • Basic knowledge of HTML
  • Outstanding verbal and written communication
  • Ability to work effectively within all levels of the organization, from executives to individual contributors
  • Strong analytical capability and the ability to interpret and transform data into meaningful conclusions and business recommendations
  • Strong Microsoft Office skills, particularly Excel, PowerPoint, and Word
  • Thrives in a fast-paced environment

Job Type: Full-time

How To Apply

Please email your resume to hr@groundlink.com

Fleet Logistics Coordinator

We are looking for a Fleet Logistics Coordinator who will manage and expand GroundLink's Independent Operators under the guidance of Supervisor of Operation. A successful candidate will be customer service oriented, have a desire to mentor/train drivers on how to succeed, and be detailed-oriented.

Your responsibilities

§  Onboard and train new drivers on procedures and using the driver app

§  Creating and maintaining driver and vehicle profiles

§  Track progress of new drivers and provide ongoing mentoring and support

§  Listen to driver concerns and problem solve (including escalating to management)

§  Help dispatch team increase driver pool when necessary

§  Conduct surprise field inspections for quality assurance

Your skills

§  Customer service oriented

§  Tech-savvy with good knowledge of Google Maps, Outlook, Excel

§ Decision-making skills and an analytical approach to solving problems

§  Excellent organizational skills

§  Active listener with great communication skills

§  Training experience a plus

We offer

§  Full–time employment

§  Opportunity for professional and personal development

§  Dynamic, fun and friendly work environment

§  Competitive and stimulating compensation

§  Health, Dental and Vision plans

§  401K

How To Apply

Please email your resume to hr@groundlink.com

Careers @ GroundLink