Duty of Care
Duty of Care has become a central concept in assessing an organization's obligations for traveling employees, and also in protecting employees from potential risks and threats. According to the Global Business Travel Association (GBTA), "the cornerstones of an effectively managed travel program are a well-designed travel policy and compliance." And while ground transportation is the fifth highest T&E spend category, GBTA points out that "chauffeured car service continues to be a largely unmanaged and low compliance area."
To address security and duty-of-care best practices, GroundLink has an extensive vetting process for drivers, which includes appropriate registration, licensing, background and employment history checks. Our drivers are fully insured, with a minimum of $6MM of coverage per incident. For added security, we send an automated text message to passengers with an embedded link to their drivers' picture, name, car model and a real-time updated map of their vehicle's location. Travel arrangers also have the ability to track the vehicle in real-time in GroundLink's web-based Corporate Account Center.