High Standards = Safe Travelers
At GroundLink, we’ve always said you shouldn’t have to sacrifice safety for convenience. Our extensive vetting process ensures that your professional driver will be experienced, registered, licensed, background-checked, and fully insured. You’ll receive a text with your driver’s picture, name, car model, and real-time location tracking before pickup. Your vehicle will be spotless, late model, and comfortable.
VETTED AND INSURED
All GroundLink drivers are registered, licensed, and in good standing with their local authorities. We require thorough and extensive background checks conducted by local government authorities or administered by GroundLink.
KEEPING YOU INFORMED
Our drivers use our mobile driver app which provides GroundLink, our passengers, and their travel managers with the driver’s name, photo, vehicle type, and real-time GPS tracking.
Professional Drivers IMPECCABLE VEHICLES
Our drivers have a minimum of two years of commercial driving experience and a pristine driving record. All vehicles are regularly inspected for cleanliness and quality. The car that picks you up will be late model, meticulously maintained, and sleek black-on-black.
We continually review our drivers with surprise audits, extensive customer feedback, and quantitative scorecards. Passengers can give immediate feedback on our mobile app at the conclusion of their ride. We monitor reviews to ensure we are always providing exceptional service.
PEACE OF MIND
Our minimum coverage per incident is $6MM. We require our affiliates to have $1MM in auto liability insurance and to name GroundLink as an additional insured. Furthermore, we carry a $1MM general liability and a $5MM supplementary umbrella policy.
Customer Data PROTECTION AND PRIVACY
GroundLink maintains full PCI compliance. Our systems have met a rigorous set of requirements to ensure your data is protected as it is stored in a secure environment. We comply with privacy protection laws worldwide, including GDPR. Our IT team continually updates and strengthens our platform to keep your information safe.
Ride With GroundLink
GroundLink offers the industry's only on time guarantee, with drivers who are regularly screened, properly licensed and fully insured.