Best-In-Class

Operations

GroundLink's state-of-the-art infrastructure powers top quality limo services for our users.

Experienced Drivers and Insured Limo Service Vehicles

  • Drivers are properly licensed and undergo a full screening process inclusive of background and employment history checks.
  • Drivers are constantly evaluated on post-ride survey scores, technology usage, on-time performance and more.
  • Vehicles are fully insured and regularly inspected to ensure that all maintenance standards are met.
  • GroundLink holds a $6 million Public Liability Insurance plan to cover passengers when they are in the backseat of one of our cars.

Airport Pickup Service

  • Our teams use industry-leading technology to continuously monitor traffic reports, ride activity and flight status updates.
  • Airport pickup service ride details are proactively adjusted to ensure on-time pickups for our customers. We back this up with our on-time guarantee policy.

Global Call Centers

  • Specially trained agents, in the US and Europe, respond to calls and emails 24/7.
  • Integrated smart technology ensures 90% of all calls are answered in 20 seconds or less.

 

Best-In-Class Operations