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Open Positions

AT GROUNDLINK

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Customer Support Agent

Belgrade, Serbia

YOUR SKILLS 

  • English proficiency (oral and written) is a must
  • Excellent communication skills
  • Customer service orientation
  • Decision making skills and analytical approach to solving problems
  • Ability to follow defined processes and procedures
  • Minimum high school diploma
  • Proficiency in MS Office package and advanced use of Internet

 

YOUR RESPONSIBILITIES

  • Effectively respond to customer request by phone and email
  • Provide accurate information to customers regarding service cost vehicle type, company policies, etc.
  • Accurately enter reservations in the company system
  • Promote relevant products
  • Respond to customer questions and complaints
  • You need to be able to work in shifts, including night and weekend shifts

 

WE OFFER

  • Full–time employment
  • Chance for professional and personal development
  • Dynamic, fun and friendly work environment
  • Paid introductory training
  • Competitive and stimulating compensation

 

NICE TO HAVE

  • Soft Sales skills
  • Previous experience in a similar position
  • Ability to work with minimal supervision

WE WILL CONSIDER APPLICATIONS SUBMITTED IN ENGLISH ONLY. THIS POSITION REQUIRES WORK IN SHIFTS, ON WEEKENDS AND HOLIDAYS.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

 

SO, IF YOU THINK YOU ARE “THE ONE” - APPLY NOW!

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