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Open Positions

AT GROUNDLINK

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Dispatch Coordinator

New York, USA

About the position

We are looking for a Dispatch Coordinator who will act as a communication point between drivers and customer service. The goal is to have all our drivers timely assigned and allocated to our reservations and ensure flawless customer experience by having a driver on time in the proper vehicle type.

**This posting is for candidates interested in future Dispatch opportunities in our GroundLink New York office.  While we do not currently have an immediate hiring need, we would be happy to keep you on file for future opportunities.

Your responsibilities

  • Professional communication with drivers via phone and our messaging system
  • Monitor reservations ensuring ON TIME arrival of all drivers to locations requested
  • Internal communication with different teams
  • Planning job coverage for current and near future jobs
  • Troubleshooting issues related to reservations
  • Following up with drivers to ensure on-time and flawless service
  • Monitoring supply and acting accordingly
  • Identifying service providers internationally
  • Constantly communicating with service providers/drivers and providing accurate information
  • Following company procedures

Your skills

  • Tech-savvy with good knowledge of Google Maps, Outlook, Excel
  • Decision making skills and analytical approach to solving problems
  • Excellent organizational skills
  • Active listener with great communication skills
  • Ability to multi-task and prioritize tasks

We offer

  • Full–time employment
  • Opportunity for professional and personal development
  • Dynamic, fun and friendly work environment
  • Competitive and stimulating compensation
  • Health, Dental and Vision plans
  • 401K

IF YOU ARE INTERESTED IN THIS OPPORTUNITY, PLEASE SUBMIT YOUR RESUME AND SALARY REQUIREMENTS.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

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RESUME/CV (MAX 10MB PDF/DOC)

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