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Open Positions

AT GROUNDLINK

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IT Support Technician/Administrator

Belgrade, Serbia

We are looking for an IT Support Technician/Administrator who would handle L1 and L2 support and perform the following tasks:
• Installation/Configuration of application on Workstations & Laptops & Devices
• Break/fix, configuration issues & hardware repair
• Configuration of printers/scanners
• Any kind of troubleshooting on workstations (OS & Application level)
• Gathering and analyzing information about user issues and determining the best way to resolve the problems
• May escalate to IT applications support
• Ticket routing and escalation to Level 3 support as appropriate
• Creating Users & Groups in Active Directory
• Resetting passwords
• Managing groups in Active Directory
• Creating MBX and Distribution Lists on Exchange
• Administration of server applications (Antivirus, Backup Solutions)
• Develop and create documentation and support materials
• Train other staff and stakeholders on technical issues as needed
• Perform other related tasks

 

Ideally, skills, experiences and education we are looking for:
• 2+ years of help desk and IT operations experience
• English proficiency (oral and written)
• Associate’s or Bachelor’s degree in Information systems or related discipline

 

Please note that regular work hours for this position are Monday through Friday noon-8pm Belgrade time.
 
We are looking to fill this position as soon as possible, therefore the applications will be reviewed as they are received. We will reply only to applicants who demonstrate understanding and experience in achieving our requirements.

 

SO, IF YOU THINK YOU ARE “THE ONE” - APPLY NOW!

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