Industry-Leading

Technology*

Innovation and end-to-end integration provide an efficient, robust car service solution for our users.

Best-In-Class Website
Book a ride effortlessly through our easy-to-use website GroundLink.com. Input the pickup and drop off locations, the date and time of the ride, the type of vehicle requested and enter payment information for a seamless car service booking process.

Award-Winning Mobile App*
Available through the App Store and Google Play, the mobile app puts riders in control. Book, manage and track rides right from the palm of your hand. And in most locations, you can track your car before and during your ride and receive a picture of your driver and type of car in advance of its arrival.

Skill-Based Call Routing
Smart technology directs incoming calls to specialized agents who expedite reservations, manage issues and answer questions.

Process Automation
Globally, drivers use our proprietary software to receive assignments and provide real-time availability, status and location reporting and billing. This allows GroundLink the ability to track all of its vehicles and to provide e-receipts within 72 hours of the ride taking place.

Central Dashboard
For corporate limo service accounts, GroundLink offers a web-based dashboard where travel arrangers can easily access and manage ride activity, ground transportation spend and top passengers for greater insight into this previously hard to manage category.

 

* GroundLink was awarded the ODIGEO Award for Travel Innovation and the Creative Alliance Award for Travel Innovation by leading travel industry firm, PhoCusWright.  Mobile app cited by USA Today as Best in Class in 2011. 

 

Industry-Leading Technology